Returns and Refunds Policy
Returns Policy
At Monitor Things, we want you to be completely satisfied with your purchase of BatMon. If for any reason you are not, we offer a straightforward returns process.
30-Day Return Guarantee
If you are not entirely satisfied with your BatMon purchase, you may return the product within 30 days of receiving it for a full refund or replacement, subject to the following conditions:
- The product must be returned in its original packaging and in the same condition as it was received.
- Any associated accessories or components must be included.
- Proof of purchase is required.
Warranty Returns
BatMon devices come with a 12-month limited warranty that covers manufacturing defects under normal use. If your BatMon device develops a fault within this period, we will replace it free of charge. Please note the following:
- The warranty does not cover damage due to misuse, improper installation, or unauthorized repairs.
To initiate a return or warranty claim, please contact our customer service at support@monitor-things.com with your order details and a description of the issue.
Exclusions
Returns or refunds are not available for:
- Items damaged due to misuse or accidents.
- Products that have been modified or repaired by unauthorized personnel.
How to Return a Product
- Contact our customer support team at support@monitor-things.com for return instructions.
- Securely pack the product with all original components and packaging.
- Ship the product to the address provided by our support team.
Once we receive your return, we will process your refund or replacement promptly.
For more information or assistance, visit our support page at www.monitor-things.com/support.